Panasonic KX-TVA Voice Processing Systems offer much more than voice mail and automated attendant service. You also get versatile features and options, such as bilingual service and custom service that let you custom design your system to meet your specific needs. Digitally integrating a Panasonic Voice Processing System with one of the Panasonic Digital Hybrid IP-PBX Systems* will provide additional advanced features that are only available
from Panasonic.
The KX-TVA50 Voice Processing System is an efficient communications management
system that will adapt to both the business and home environment.
Configured for 2 ports expandable to 6 ports, up to 4 hours
of recording time (expandable to 8 hours with add-on
module), and up to 64 mailboxes, you can have your calls
answered professionally by the auto-attendant, and messages
retrieved easily through voice mail.
Voice Mail Service: The KX-TVA50 supports 64 and the KX-TVA200 supports 1024 individual, password protected mailboxes that can hold a programmable number of messages each. Each mailbox owner may record a general message for "after-hours" use, and a "busy" greeting that lets the caller know if you're on the phone or away from your desk. After receiving messages, the system can notify you in several different ways. (See ENHANCED MESSAGE NOTIFICATION.)
Automated Attendant Service: The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or departments. Individual extensions can be set up with options for call screening, call blocking,
or intercom paging.
Interview Service: Allows you to set up a mailbox that will deliver and record responses to up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments.
Custom Service: Often
used in conjunction with automated attendant service, custom
service allows callers 1-digit access to department extensions,
information announcements or other system features. For example,
a caller could hear a menu as follows, “To hear our
daily specials, press one… for directions, press 2…”
Direct Mailbox Access*:
Mailbox owners can retrieve new messages simply by pressing
the Message Waiting button.
Subscriber Tutorial:
The KX-TVA takes the drudgery out of setting up your mailbox.
The first time you access your voice mailbox the system will
instruct you to set your password, record your name and record
your personal greeting for the following: No Answer, Busy
and After Hours greetings.
Bilingual Voice Prompts:
All the necessary system recordings are factory programmed
in 7 languages, but 3 other languages may also be recorded.
The opening greeting can be set up to let the caller choose
a language, and you can even program different incoming phone
lines to be answered in different languages – a great
feature for businesses operating in multi-cultural communities.
External Message Delivery:
Allows you to pre-record a message and specify the phone number
to be called and the time and date for the message to be delivered.
If the destination number is busy at the specified time, the
call can be re-dialed up to 15 times. You can even program
in a password to ensure that your message is delivered only
to the appropriate party.
Enhanced Message Notification:
Each mailbox user can be notified of new messages in several
different ways:
The message lamp** on your extension will light.
Your pager will alert you to call your mailbox.
Your pager will display the telephone/intercom number of the caller.
The system will call a predetermined telephone number to reach you.
Email Integration: The
KX-TVA Voice Processing system can be connected to your Local
Area Network (LAN) or Wide Area Network (WAN) providing integration
with your email. When someone leaves a message in your voice
mailbox the voice processing system automatically sends an
email to your computer indicating that you have a message
in your voice mailbox. The email lets you know, the date and
time the message was received and includes the message in
a wave file. When you open the email on your PC you can listen
to the message and send it to another email address.
Live Call Screening: Monitor your incoming calls while they are being recorded into your
mailbox and, if desired, intercept the call. You can choose to hear your calls either through your telephone's speaker or, for
privacy, through the handset.
Two-way Record: Allows the recording of a conversation (or part of a conversation) to your
mailbox simply by pressing a button on your telephone. This feature is ideal for quickly and accurately capturing important or
highly detailed information from a caller. Once recorded, you can transfer the content to another mailbox. Convenient fast-forward
and rewind functions make it easy to listen to and transcribe the recording.
Two-Way Transfer*: Allows you to record
a live conversation into another person’s mailbox.
Callback Number Entry: The system can collect
the telephone numbers of your callers before, after, or instead
of recording a message, and include it in your beeper notification.
The caller’s number will be displayed on your pager,
allowing you to contact that person without first having to
retrieve his/her message.
Caller ID Callback1*: When a caller leaves
you a message, the PBX collects and modifies the caller’s
Caller ID1 information and stores it in the voice mail system,
if provided by the telephone company. When you retrieve the
message you have the option of simply pressing one key to
call the person back using the modified Caller ID1 information
stored in the system, making it very easy to return the call.
Caller ID1* Name Announcement:
Now, you don’t even have to look at your phone to identify
certain callers. With Caller ID1 Name Announcement, you can
store up to 200 pre-recorded audio messages that will be played
through the telephone’s handset, matching a Caller ID1
number that is programmed with a pre-recorded message.
Caller ID1* Personal Greeting:
Up to four personal greetings can be recorded and assigned
to specific telephone numbers. The recording is then played
when that specific number calls.
Caller ID1* Call Routing:
The system Administrator can assign up to 200 Caller ID1 numbers
and program them to route the call to the desired extension,
mailbox or custom service.
Dial By Name: Allows
the caller to reach the intended extension or mailbox simply
by dialing the first three or four letters of the extension
owner’s last name.
Covering Extension: As
an alternative to routing calls to the voice mail system,
each mailbox user can set a covering extension that can be
used when he or she is not available to answer calls.
Holiday Service: The
system can accommodate up to 20 custom greetings for holidays
and can be programmed to play the special greetings on those
days.
Intercom Paging*: Notifies
you of an incoming call even if your extension is unanswered.
The system will put the caller on hold, and use an internal
or external paging function to announce “I have a call
for…” You can answer the call from anywhere in
your facility by just dialing a pick-up code from any system
phone.
Fax Detection: When a port receives a fax call (and CNG tones are detected), the system
will automatically transfer the call to the designated fax extension. This eliminates the need for a dedicated fax line.
Timed Reminder Setting:
Subscribers can set a timed reminder and confirm the timed
reminder setting from the subscriber service. Subscribers
can do the following:• Set the time and Mode Hour:1-12,
Min:00-59, AM/PM, • Cancel the timed reminded •
Review Current Setting .
Windows-Based Administration:
Designed primarily for the installer, the windows based programming
tool has several convenient options for the system administrator
to program and maintain KX-TVA Voice Processing systems. The
system comes with an easy to use Windows®-based programming
tool that includes a custom service builder. The PC can be
connected using the built in USB port or (Internal Modem).
In addition, you can also access the system utilizing your
Local or wide area network.
Web-Based Administration:
KX-TVA Administration can be done via the web without the
use of special software. 1 – Requires subscription to
Caller ID service offered by certain telephone companies for
a fee.* This brochure describes features that are available
when a Panasonic KX-TVA voice processing systems are digitally
integrated with a Panasonic Digital Hybrid IP-PBX system.
Some features may be available only when the systems are digitally
integrated and digital telephones are utilized. See your dealer
for details.** Must be connected to a PBX that supports Message
Waiting LampPanasonic KX-TVA Voice Processing Systems offer
much more than voice mail and automated attendant service.
You also get versatile features and options, such as bilingual
service and custom service that let you custom design your
system to meet your specific needs. Digitally integrating
a Panasonic Voice Processing System with one of the Panasonic
Digital Hybrid IP-PBX Systems* will provide additional advanced
features that are only available from Panasonic.
1 - Requires subscription to Caller ID service offered by certain telephone companies for a fee.* This brochure describes features that are available when a Panasonic KX-TVA voice processing systems are digitally integrated with a Panasonic Digital Hybrid IP-PBX system. Some features may be available only when the systems are digitally integrated and digital telephones are utilized. See your dealer for details.** Must be connected to a PBX that supports Message Waiting Lamp
