Using a combination of advanced telephony products along with other IP-enabled applications. Panasonic’s Communication Assistant Productivity Application Suite provides richer, fully capable business communication solutions for your business today.
Manage Your Messaging
- Visually control your voicemails from a PC
- Seamlessly share messages across the network
- Translate a message into an email attachment
Leverage Your Existing Network
- Access presence information on other Panasonic PBXs and initiate chat or make and transfer calls across the network (server version required)
Stay In Touch
- IP Softphone enables remote workers to user their computer as an IP Phone for anytime, anywhere access to the Panasonic Enhanced Communication Suite
Competitive Advantage Today is Key
- Visually Control Your Communication From Your PC
- Network Staff Across Your Company
- Support for Mobile and Remote Workers
- Point and click Unified Communications
- Improve Productivity With Chat & Email Integration
- Access Your Phone On Your PC With Soft-phone Option
Seamless Networking & Searching Across Multiple PBX Platforms
Communication Assistant features enhanced, built-in functionality that allows users to see across multiple PBX platforms. Once connected, users can search contacts, make calls over the network, determine Presence status and more—all from a single server PC.
With the highly versatile and intuitive “My List” feature, users can more easily search, add and manage contacts across multiple PBX platforms. Once added to the users contacts list, Presence status is updated in real time. Depending on network traffic and server PC performance, the CA server PC can maintain connections with up to 8 PBXs simultaneously. A “Search All” button, let users search contacts across all networked PBXs and also through LDAP*. Contacts from a selected PBX can be added to “My List” via a simple drag and drop. Search multiple PBXs and add up to 128 contacts in each of up to 5 “My List” archives and up to 1,022 clients per server module.
Outlook Toolbar Enhancement
Communication Assistant lets Outlook users maximize time spent on the phone with a new toolbar feature in which incoming calls are accompanied by a pop-up window showing the caller’s contact information* Call efficiency is enhanced as names, titles and memos from previous calls are at the call recipient’s fingertips.
Communication Assistant productivity suite removes communication obstacles, improves productivity & significantly delivers on a strong ROI.
Panasonic offers a variety of functionality levels from standard with CA Basic through enhanced with CA Pro to meet any need:
Communication Assistant Basic - Point and click unified communications for desk based or remote workers. - Helps you visually control all your communications from your PC.
Communication Assistant Pro - Point and click unified communications for desk based or remote workers. Provides users with real-time rich presence information.
Communication Assistant Supervisor - Team supervisors to monitor employees’ call activities. - Helps you to visually manage all your groupmembers telephony activities.
VoiceMail Assistant Module - Enables access to unified messaging. - Allows users to check their voicemail messages visually from a PC as well as forward messages to others as .wav files via email.
CA Operator Console - Manage & redirect multiple calls simultaneously. - Permits more efficient handling of a large volume of call traffic including parked calls. Drag and drop call transfer makes for fast and effective call handling.
Key Features:
- Seamless Networking/Searching Across Multiple Platforms
- Point and Click Call Control
- Versatile Conferencing Feature
- Presence Functionality
- Instant Messaging
- Visual Voice Mail Access
- Unified Communication (integrated with the TVA50/200)
- Microsoft® Outlook® Toolbar Enhancement
- Integration with Microsoft® Outlook®, CRM (TAPI)(*) and Third Party Database Contact Lists
- Thin Client Support (*1)
- Call History Logging
- Desktop Call Center Applications
- Agent Log In/ Log out and Wrap Up
- Supervisor Call Group Monitoring
- Compatible with Hard and Soft Phone Options
Specifications:
| Type: |
CA BASIC |
CA PRO |
CA SUPERVISOR |
CA OPERATOR CONSOLE |
| Free Keys (*2) |
5 Users |
2 Users (60-day Trial) |
None |
None |
| Additional Users |
Key Required |
Key Required |
Key Required |
Key Required |
| Maximum Users |
240/1022 (*3) |
240/1022 (*3) |
4/128 |
128 |
| Presence/Instant Messaging (Chat) |
Yes |
Yes |
Yes |
Yes |
| Call History (Entries) |
10 |
1000 |
1000 |
1000 |
| Contact (Entries) |
10 |
1000 |
1000 |
1000 |
| Microsoft Office® Integration |
Yes |
Yes |
Yes |
Yes |
| IP Softphone Module (*4) |
Key Required |
Key Required |
Key Required |
Key Required |
(*) - Not Available with CA Basic
(*1) - Key required. Currently supports Microsoft Terminal Services and Citrix XenApp.
(*2) - A limited number of copies of CA Basic can be used on your PBX’s network without activation keys. Also, a limited number of free 60-day trials are available for CA Pro and CA Operator Console. All keys are installed in the KX-NCP and KX-TDE platforms via system programming tool.
(*3) - Server version.
(*4) - Number of Softphone users is limited by the NCP system capacity.
Communication Assistant Keys:
KX-NCS2101 - CA Basic (1 user)
KX-NCS2105 - CA Basic (5 users)
KX-NCS2110 - CA Basic (10 users)
KX-NCS2140 - CA Basic (40 users)
KX-NCS2201 - CA Pro (1 user)
KX-NCS2205 - CA Pro (5 users)
KX-NCS2210 - CA Pro (10 users)
KX-NCS2240 - CA Pro (40 users)
KX-NCS2249 - CA Pro (128 users)
KX-NCS2301 - CA Supervisor (1 user)
KX-NCS2401 - CA Operator Console (1 user)
KX-NCS2010 - CA Thin Client
KX-NCS2020 - CSTA MUX Key